We endeavour to ship items as quickly as possible and aim to dispatch all orders within 24 hours (mon-fri). However, please allow 3 to 5 days for delivery although it is normally much quicker than this.
If you have any queries regarding delivery please ring our team on 0333 090 5239 or 07368 444825 with your order details.
Postage costs will automatically be calculated for your order at the checkout.
For added delivery security and timing Kells Cross Stitch uses Franked Business Mail delivered by Royal Mail. Items are posted with a franked stamp with our company branding on it and a returns address label. Franked items are processed separately as its classified as Business mail and is prioritised for quicker delivery.
All UK 2nd Class items sent should be received in 3-5 business days
As the same as above if your item hasn't arrive please check with your local Royal Mail sorting office.
For larger item's and large orders we use Hermes Parcel delivery service which is tracked service.
We offer free delivery on all orders for mainland UK customers