Cancellations, returns and refunds
1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
1.20 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
1.22 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
1.23 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.
1.24 We guarantee if you are not entirely satisfied with your purchase and return the item concerned in a clean and resalable condition within 30 days of receipt, your money will be refunded less the postage costs. If you are not 100% happy with you purchase please return that item to us. All queries and complaints will be dealt with speedily and generously. We recommend that you use the following procedure for any returns:
Contact us by email at firstname.lastname@example.org stating your order number and the reason for the return and weather you would like a replacement or a refund.
Please take your parcel to your local Post Office and return it to us at the following address
Kells Cross Stitch
We recommend using Registered post. Please always obtain proof of postage when returning a parcel.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.